This Delivery and Returns Policy outlines how we handle shipping, delivery times, returns, and refunds at DIAMOND RETAIL GROUP LIMITED, operating under the website https://bardei.com/ (“we”, “our”, “us”).

1. Delivery Information
We aim to process and dispatch all orders within 1–3 business days after payment confirmation. Delivery times vary depending on the destination and product availability.

United Kingdom

  • Standard Delivery: 3–5 business days

  • Express Delivery (where available): 1–2 business days

International Shipping
We ship to selected international countries. Shipping costs and estimated delivery times will be calculated at checkout based on location and order weight.

Please note that delivery times are estimates and may be affected by customs delays, public holidays, or unforeseen events.

Order Tracking
Once your order is dispatched, you will receive a confirmation email with tracking information if available.

Shipping Costs
Shipping charges are calculated at checkout based on your location and the weight/dimensions of the products ordered.

2. Delivery Issues
If your package is delayed, lost, or damaged in transit, please contact us at help@bardei.com within 7 days of the expected delivery date. We will work with our delivery partners to resolve the issue as quickly as possible.

3. Returns Policy
We accept returns within 14 days of the delivery date, in line with UK consumer protection laws. To be eligible for a return:

  • Items must be unused, in original packaging, and in resalable condition

  • The return must be initiated within 14 days of receipt

  • Proof of purchase is required

To initiate a return, please email us at help@bardei.com with your order number and reason for return. We will provide instructions and a return address.

4. Non-Returnable Items
The following items are not eligible for return unless faulty:

  • Perishable goods

  • Personal care products

  • Opened or used electronics

  • Custom or made-to-order products

  • Items marked as “Final Sale” or “Non-Returnable”

5. Return Shipping Costs
Unless the item is faulty or incorrect, you will be responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.

6. Refunds
Once your returned item is received and inspected, we will notify you by email. Approved refunds will be processed to your original payment method within 7–10 business days.
Please note that original shipping charges are non-refundable unless the return is due to our error.

7. Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us at help@bardei.com within 48 hours of delivery. Include photos and your order number so we can arrange a replacement, repair, or refund.

8. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.

9. Cancellations
Orders can be cancelled within 12 hours of placement. If your order has already been dispatched, you will need to wait until it arrives and then initiate a return.

10. Contact Us
For questions or help with deliveries or returns, contact us at:
Email: help@bardei.com