We are based in the United Kingdom and currently ship across the UK. At this time, we do not offer international shipping, but we’re working on expanding our delivery zones in the near future.
Delivery times may vary depending on the product and your location. In general, orders are processed within 1–3 business days, with delivery typically taking 3–7 business days after dispatch. You’ll receive tracking information as soon as your order ships.
Once your order is shipped, you will receive a confirmation email with tracking details. You can use this tracking number to monitor your package status on the courier’s website. If you need help, feel free to contact us at help@bardei.com.
We offer a 14-day return window from the date of delivery. Items must be unused, in original packaging, and in resalable condition. Some items, such as personal care products or clearance items, are non-refundable. Please refer to our Returns Policy for full details.
We’re sorry to hear that! Please contact us within 48 hours of delivery at help@bardei.com with your order number and clear photos of the item. We’ll resolve the issue quickly with a replacement or refund.
If your order hasn’t been processed or dispatched yet, we may be able to cancel or make changes. Please email us as soon as possible at help@bardei.com with your order number and request. Once dispatched, cancellations or modifications are not possible.
We accept all major payment methods, including Visa, MasterCard, American Express, PayPal, and other secure online payment gateways. All transactions are encrypted to protect your information.
Yes, many of our products come with manufacturer warranties. Warranty periods and coverage vary depending on the item. If you have questions about a specific product’s warranty, feel free to reach out before or after purchase.
