At DIAMOND RETAIL GROUP LIMITED, your satisfaction is our priority. This Refunds Policy outlines the conditions under which refunds are issued for purchases made through https://bardei.com/ (“we”, “our”, or “us”).

1. Eligibility for Refunds
You may be eligible for a refund if:

  • The product is damaged, defective, or faulty upon delivery

  • The wrong item was delivered

  • The product does not match the description on our website

  • You have changed your mind and request a return within the return window (see below)

To be eligible:

  • You must notify us within 14 days of receiving the item

  • The item must be unused, in its original packaging, and in resalable condition

  • Proof of purchase is required

2. How to Request a Refund
To request a refund, contact us at help@bardei.com with the following information:

  • Your full name

  • Order number

  • Details and reason for the refund request

  • Clear photos of any damaged or incorrect items (if applicable)

We will review your request and respond within 2–3 business days.

3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7–10 business days.
If your original payment method is no longer available, please let us know at the time of the refund request so we can discuss an alternative.

4. Partial Refunds
Partial refunds may be granted at our discretion in cases where:

  • The item shows signs of use

  • Parts are missing or damaged for reasons not due to our error

  • Only part of the order is being returned

5. Non-Refundable Items
The following items are not eligible for a refund unless proven faulty or misdescribed:

  • Personal care items

  • Perishable goods

  • Custom or made-to-order products

  • Digital downloads or software

  • Gift cards

  • Clearance or final sale items marked as “non-refundable”

6. Return Shipping Costs
You are responsible for paying your own return shipping costs unless the return is due to our error (e.g., wrong item sent or defective product). We recommend using a trackable shipping service.

7. Late or Missing Refunds
If you haven’t received your refund after 10 business days:

  • First check your bank account again

  • Then contact your credit card company or payment provider—it may take some time before your refund is officially posted

  • If you’ve done all of this and still have not received your refund, please contact us at help@bardei.com

8. Order Cancellation
Orders can be cancelled for a full refund if requested within 12 hours of purchase and before the item is dispatched. If your order has already shipped, you must wait until it arrives and then initiate a return.

9. Contact Us
If you have any questions about our Refunds Policy or need help with a refund request, please contact:
Email: help@bardei.com